- Help Center
- Reposit No Bill
- No Bill™ Customer Journey
Information for Customers Considering No Bill™
FAQs
Section 1: The Program
What is No Bill™?
No Bill™ is a solar and battery system for your home that comes with a guarantee that you will pay no electricity bill for 7 years.
We design, supply and install a a Reposit Smart Controller coupled to a solar and battery system at your home. We then work with your electricity retailer to have your electricity bills sent to us and we take care of paying them in full and on time.
Using your Reposit Smart Controller, our team then keeps a close eye on your No Bill solar and battery system to make sure it is working as it should. If we notice something has gone wrong with your system, we will pay for and organise the work to get it back up and running as quickly as possible.
How does No Bill™ work?
Reposit provides a No Bill system that includes a Reposit Smart Controller, solar, batteries and inverters. The Smart Controller operates your solar and battery system so that you are guaranteed no electricity bill for 7 years.
The Smart Controller shares energy around the grid so that everyone gets the energy they need when they need it. The benefits from sharing energy pay for the fixed fees and charges that you see on your electricity bill if you are not on a Reposit No Bill plan.
Because we sometimes share energy, we have every incentive to set you up with reliable solar technology, give you a great install and provide ongoing maintenance to ensure your No Bill system is working to the best of its ability for 7 years.
Can any home get Reposit No Bill™?
Reposit No Bill™ is currently available to any home in VIC, the ACT and greater Sydney regions that has room for solar and batteries, but does not already have a battery. We plan on making No Bill™ available to other regions in Australia soon.
If you live in Victoria, the ACT or Sydney regions and already have solar panels on your home, you may still be eligible for No Bill™. Reposit will replace your solar panels with the latest technology, so this option is generally attractive to people that have solar systems that are more than 5 years old.
Once you register your interest in No Bill™ with us, we will arrange for one of our engineers to perform a virtual site inspection on your home to make sure it is suitable.
For more information pertinent to your location, see our growing body of tailored articles:
What happens after 7 years?
After your first 7 years of Reposit No Bill™ you will be given a choice between:
- Replacing the batteries (your solar should be fine) on your No Bill system and starting another No Bill plan
- Continuing to use your solar and battery system without starting another No Bill plan - and having your electricity bills return.
There will be a cost to replace your batteries after the first 7 year period, and that price will be determined closer to the rejoin date.
Who owns the solar and battery installed at my home under No Bill™?
You do. You own the hardware installed at your house from day one through to end of life. Even if you choose to not rejoin No Bill™ after 7 years you still own your solar and battery system.
Section 2: Our Guarantee and Fair Use Policy
How do you calculate my energy usage over the next 7 years to guarantee me no bills and what is the baseline and Fair Use Cap?
Our sales consultants will work with you to understand your current and future energy needs. They'll review your past electricity bills and ask about any upcoming changes to your home, like converting gas appliances to electric, getting an Electric Vehicle, or installing energy-efficient upgrades like a heat pump hot water heater or double-glazed windows.
This information helps us create a personalised No Bill system that meets your specific energy requirements and guarantees 100% electricity savings for seven years.
The baseline figure represents your expected energy usage over the next seven years. It's carefully calculated based on your current consumption patterns and any future plans you share with us. This figure ensures you have enough energy to power your home comfortably.
On top of your baseline figure, you receive an additional 20% of energy usage at no cost. This is called the Fair Use Cap. It provides you with peace of mind, knowing you have a buffer for unexpected energy needs.
For example, if your average electricity usage is 9000 kWh per year, with the extra 20% Fair Use Cap, you can use up to 10,800kWh per year.
How do I monitor my energy usage compared to my Fair Use Cap?
Once your system is installed, you will need to download the Reposit No Bill App. It will show you how much energy you have used in a given month and clearly display the percentage of energy used compared to the seasonally adjusted Fair Use Cap. The Fair Use Cap takes into consideration your entire energy consumption, regardless of whether it comes from solar, battery or the grid.
How does Reposit calculate and adjust the Fair Use Cap for different energy usage each month?
We understand that every home is unique and uses different amounts of energy each month. When you purchase a No Bill system, your sales consultant will calculate your baseline and Fair Use Cap. Your Fair Use Cap is then adjusted for each month of the year to ensure you have enough energy when you need it. As we gather more detailed information about your usage habits, your monthly Fair Use Cap may be further refined to reduce the likelihood of you exceeding your cap.
What happens if I go over the Fair Use Cap?
Your Fair Use Cap is 20% more energy than the amount calculated by your sales consultant, based on your historical energy usage and any changes you plan to make. This is a considerable amount of extra energy, so it's highly unlikely you'll ever go over your cap if your energy consumption patterns continue as they were.
If you do go over your Fair Use Cap, the first thing we'll do is check to make sure everything is working correctly and the data we're looking at is accurate. Next, we'll look at your seasonal energy profile. For example, you might be using a little more energy in a particular month of the year. If your seasonal energy profile is no longer a good fit for your home, we'll create a new profile with the goal that you remain under your monthly and annual Cap.
If, after making all possible seasonal adjustments, you are still using more energy than your Fair Use Cap, then it is likely you have added additional energy loads to your home, such as an Electric Vehicle, replaced a gas ducted heating system with a Reverse Cycle heating system, installed a pool or a spa, or had friends or family move in.
The system works like this: you have three strikes in a rolling three-year period. Each time you breach your Cap, you may receive a strike. If, after three strikes and all possible seasonal adjustments have been made, you continue to exceed your Cap, we may need to discontinue your No Bill status.
Our highest priority is to keep you on the No Bill plan, and we will do everything possible to help you remain on the plan. However, if it's not possible with your current system and you want to continue to have no electricity bills, you can expand your system with a combination of additional solar and/or battery. With the data we have on your consumption, we can provide very accurate information on what expansion is required and the cost.
Going off the No Bill plan isn't the end of the world. You completely own your system, and it continues to be covered by its warranty. If you have any issues with your system, you still call Reposit. We can continue to manage your battery to maximise your savings. You will get an electricity bill, but you can still expect to save 60 to 70% on your electricity costs, just like any other solar and battery system. You will need to download the Reposit Grid Credit App, from which you can monitor your solar production, energy consumption, energy to and from the grid, and the state of charge of your battery.
What is the process for Reposit to receive and manage my electricity bill?
We will help you in transferring your electricity bill to us, so you won’t have to see it again for at least 7 years. Our process works with all electricity retailers and in most cases can be completed in less than 30 minutes.
Does the use of my battery - trading and sharing energy - affect the capacity or the warranty on my battery?
Your battery comes with a 70% capacity warranty after ten years or 6,000 cycles, whichever comes first. This is an industry-leading warranty, with most high-end batteries offering a similar warranty, while some only cover 60% after 10 years.
On average, your battery will experience about 1.2 cycles per day, totalling approximately 4,380 cycles over a 10-year period. This means your battery will still be performing well beyond the warranty period.
Am I locked into Reposit Power and can my system operate without the Reposit Controller?
Reposit Power is contractually committed to saving you 100% of your electricity costs for seven years by covering any bills where your system doesn't meet your energy needs. This is described in detail in the contract you sign with us.
If you choose to leave the No Bill plan, and opt to receive electricity bills again. You can still have Reposit manage your system through the Reposit GridCredits plan. Or if you choose to disconnect the Reposit Smart Controller, your system can operate in SolaX's standard maximum self-consumption mode. You can monitor your system through the SolaX App and web portal. Please note that your hardware warranty remains unaffected, and you can contact Reposit for support if you experience any issues.
Can I expand the system in the future and is Reposit future-proofed to manage changing battery technology?
Yes, your Reposit system is designed for future expansion and compatibility. Our controller is capable of managing a mix of solar and battery systems at a single home, regardless of the technology partner Reposit chooses. If you choose to expand your system in the future, you can seamlessly expand it as if it were all one.
This future-proofing and the ability to add solar and or batteries to existing batteries is critical for long term savings. Tesla and SolarEdge’s new batteries are not compatible with their old batteries. Customers who have invested in these technologies are unable to expand their batteries capacity. With Reposit, you can rest assured that your system will be compatible with future innovations and batteries, maximising the lifespan of your investment.
What happens at the end of 7 years?
We understand that no one wants to go back to paying electricity bills after enjoying seven years of No Bill. At Reposit, we're thinking beyond the initial seven years, looking ahead to the next seven and beyond. At the end of your initial seven-year period, we'll work with you to review your system and provide detailed information about your historial usage and your expected energy costs for the next seven years. This allows you to make an informed decision about what's best for you.
Your options include:
1. Rolling over for another three years: If your energy usage and battery capacity are sufficient in 7 years time, you can extend your No Bill plan for another three years - up to the 10 year warranty period of your battery.
2. Re-investing in new batteries: You can choose to invest in new batteries and expand your battery system at a fraction of the initial cost as battery prices come down and battery technology improves. This option will give you another seven years of No Bills and provide an even better return on investment, as the majority of the infrastructure is already there, noting your solar panels have a 25-year warranty.
3. Exiting the No Bill plan: You can opt out of the No Bill plan. You own your system and it will continue to save you 60 to 70% of your electricity costs. Your inverter and battery has a 10 year warranty and if you have any issues you can contact Reposit for support.
How do I know you will be around for 7 years to guarantee me 100% electricity savings?
While no company can guarantee its future, Reposit has a strong track record of success and is built for longevity. We've been operating since 2012 and have over 6,000 systems in our fleet, which continues to grow. Our No Bill systems, managed by our Smart Controller, generate revenue from grid services, ensuring a steady income stream. It is this income stream that pays the electricity bill when your system doesn’t provide enough energy to your home. The technology we've developed is powerful and valuable, allowing us to attract high-quality investment backing to support our growth.
In the unlikely event that Reposit were to stop trading, your solar and battery system remains in your ownership. Your SolaX system will function in maximum self-consumption mode, without Reposit, just like any other solar and battery system. SolaX, a global leader in solar and battery systems, has sold hundreds of thousands of systems throughout Europe, the US and Australia. While you wouldn't have the No Bill guarantee, you'd still be able to save around 70% of your energy costs.
Who maintains the system and who do I call if I have an issue with my system? What is the warranty on my system?
You own your system and it comes with a 10-year parts and labor warranty. The inverter and batteries have a 10-year warranty and your solar panels have a 25-year warranty. This is a statutory warranty by law, meaning it applies regardless of whether you're on the No Bill plan.
While you're on the No Bill plan, Reposit actively monitors your system. We consider it part of our No Bill trading fleet, so it's in our best interest to ensure all components are fully operational. If we detect any issues, we'll arrange for a technician to resolve the problem and contact you. If your system is down and not providing power to your home, Reposit will cover your electricity costs—a guarantee no other installer offers.
If you choose to leave the No Bill plan, you're still covered by the 10-year statutory warranty. Simply monitor your system and contact us if you experience any issues. We'll arrange for a technician to visit your home and resolve the problem.
Why is a DC coupled battery system more efficient than an AC coupled battery system?
As the energy market evolves, managing the battery isn't enough. We need to control both the battery and solar generation to maximize savings for homeowners. In the future, electricity distributors will start charging customers for exporting energy back to the grid at certain times of the year and day. This is because the price of electricity during the day can be negative, meaning electricity companies get paid when electricity is used in the home but are charged for exporting energy to the grid.
An AC coupled battery system can't control the energy production of the inverter because it has no direct connection to it. This means the inverter export limit has to be set on the inverter itself. Solar inverters don't have the level of control to set dynamic export limiting, so it's an all-or-nothing approach. The Reposit controller dynamically changes the export limit depending on the time of year and the time of day, maximises exports to the grid when allowable or when there are feed in tariffs available, and limits exports there is a charge to feed energy into the grid.
A DC coupled system is more efficient because it only converts DC energy from the solar panels to AC energy once; when it's used in the home. An AC coupled battery has another inverter in it that takes AC energy from your solar inverter and converts it to DC to charge the battery, then converts it back to AC when the home needs it. Each conversion results in energy loss.
Section 3: Finances
Are there any other costs I should know about?
There are no costs other than the upfront costs to install your No Bill system.
The price of your Reposit No Bill™ system is as displayed on your final quote.
Additional installation costs may arise before your No Bill system is installed if there are modifications required to your home’s existing electrical infrastructure. Our electrician will take a look at your home during the site inspection and let us know if any electrical works unrelated to the Reposit No Bill™ product are required before a Reposit No Bill™ system can be installed.
The cost of any required site works identified will be additional to the cost of your No Bill™ system. We will walk you through any additional site works necessary and can provide you a quotation for these works.
Does Reposit offer finance or personal loans to purchase Reposit No Bill™?
Reposit does not directly provide finance.
There are good green and other financing options available to Reposit No Bill buyers.
Reposit can provide you with multiple options that will suit your circumstances.
Section 4: Solar Technology Brands
What brand of panels and batteries do you install?
Reposit chooses the right hardware for your home from a selection of technology we have tested and are confident will perform well over the long term.
Our selection will be communicated to you in your quote. Reposit Product Experts will explain the choice to you and we will not proceed to an installation unless you and your Site Engineer are happy with the choices. Because we partner with you for at least 7 years, we choose reliable hardware that is well suited to the conditions at your home.
All of our hardware comes with a warranty of 10 years or more, including workmanship.
Can I pick another brand of solar panel, inverter or battery?
No. We have selected brands that we know well and trust. The No Bill™ plan relies on your solar and battery system working reliably over the long term, so every installation of a Reposit No Bill™ system is designed with reliability in mind.
Reposit has more than 10 years of experience with solar and battery technology and are proud to be able to share that experience with you.
Section 5: Maintenance
Who looks after the maintenance of my Reposit No Bill™ system if it's not working?
Reposit. Whilst you completely own the asset on your home, it's our responsibility to ensure the system is working well. Once installed and during your No Bill™ Term, Reposit support will monitor your No Bill™ system to make sure there are no issues with its operation.
Reposit support will contact you to arrange for an electrician to visit your system if we detect a problem. You should be prepared to help us find a time for that site visit to take place.
What requirements are expected of me as a homeowner in regard to the safety and security of the system?
You will be responsible for ensuring the system is maintained in accordance with the manufacturer’s instructions. Reposit support will be available to guide you if you are unsure about what to do.
Section 6: Other
Are there terms and conditions for joining Reposit No Bill™?
Yes, our terms and conditions are available on our website.
Do I need my local network approval for connecting a solar and battery system?
Yes you do.
Approval is required from your local network provider to connect a No Bill™ system to the grid. Reposit works on your behalf to get all of the required approvals before the installation begins.
Do you connect to my home's internet router?
In most cases, no.
The Reposit Smart Controller uses an inbuilt 4G connection where there is reliable 4G connectivity at your home.
The cost of this 4G connection is paid for by Reposit and you will not be charged data costs while on a No Bill plan.
In the case where 4G connectivity is unreliable at your home Reposit will use your home Internet connection. If your home internet connection is used by Reposit you can expect the Reposit Smart Controller's data usage to be approximately 500Mb per month.
Are all of Reposit's installers Clean Energy Council (CEC) Accredited?
Yes, all of our installers have CEC accreditation. Accreditation numbers can be provided if requested when the installation of your No Bill™ system is scheduled.
STC's and Battery subsidies - What happens with these as a Reposit No Bill™ Customer?
The value of the STCs and available battery subsidies are already discounted from the price we have advertised for the complete Reposit No Bill™ system.
However, for your reference the STC’s will appear on your quote, along with the itemised hardware being installed at your home.
Do you expect the batteries to operate in hot and cold weather?
Yes. We have thousands of residential batteries in our fleet right across Australia operating well in both hot and cold climates.
Do the batteries make a noise?
Barely, the noise emissions of inverters and batteries are under 25 decibels - like the sound of a leaf falling.
What if I want to upgrade to an EV, or swap gas heating for electric?
We think that is absolutely the best!
Any and all upgrades to your household’s electricity consumption are all totally fine, and actually encouraged.
However, it is best to let Reposit know about your planned upgrades, to ensure they won’t push you over your usage cap. If they do, we will work with you to re-right-size your system.
We are more than happy to investigate any new products you are looking into, and are excited to discuss those plans with you.
Who can I talk to if I have a complaint or some great feedback to pass on?
We love feedback! Please email support@repositpower.com or call our friendly customer service team on 1800 773 851. You can also check out our Contact Us page or provide feedback in our website chat window.