FAQs
Who can i talk to if i have any questions?
Once you have signed up for Reposit's No Bill, you are assigned a dedicated Customer Success Specialist (CSS). You can think of your CSS as your own personal concierge, guiding you through every stage of getting your No Bill system installed and up and running. If you ever have any questions for us, you can talk directly to your CSS by calling 1800 773 851 or sending an email to support@repositpower.com and asking for your CSS by name, they are there to help in any way they can.
I have signed my contract what happens next?
You will soon receive an email and also be contacted via phone by one of our Customer Service Specialists (CSS). Your CSS will be guiding you through your installation process and do all that boring paperwork necessary to get your system installed. The next exciting thing you can look forward to is getting your installation date, we aim to have a date for you within 2 weeks of contract execution.
When will my No Bill™ system be installed?
There are a few things we need to do before we can book in the installation of your new No Bill™ system. One of the first steps prior to installation is getting approval from your local distributor to connect a solar PV system to the Reposit, but don't worry, the boffins at Reposit take care of all of this for you. Once we complete the formalities we will book a time with the installer and notify you via email. While we do try and get your installation done as quickly as possible, there are some things that can make the process a little longer, so it is best to expect your new system to be installed within 2 months once you have signed your contract. If you need to change your installation date once booked, feel free to reach out to your CSS on 1800 773 851 or send an email to supprt@repositpower.com
The system has been installed, what next?
1. Electrical Inspection
All new installations and battery storage systems charged directly by a PV system that is connected to the electricity network need to be inspected. The electrician submits a Certificate of
Electrical Safety to the concerned authority in your state. We will book a date for the electrical inspection and notify you.
It's not mandated for the electrician or you to be present at the time of the inspection. But please ensure the technician can access the inverter, batteries, and meter board.
2. Smart meter Upgrade
If you do not already have a Smart meter, we will be scheduling an upgrade with the energy retailer and will be sending you an email. On the day the contracted technician will notify you when they arrive at your premises, before interrupting your electricity supply. The aim is for minimal disruption, however, you may experience an electricity outage of 1 hour, up to three hours. We will endeavor to restore supply to your premises as soon as practicable.
Afterwards, the contracted technician will turn the electricity back on and let you know the install is complete. If you’re not home, the technician will leave a card confirming the upgrade is finalized and that it all went to plan.
If the technician finds anything else that requires special attention, the meter upgrade work may not be completed that day. They’ll leave a card explaining why and what you need to do next.
At any stage, if you have any queries regarding the installation of your new meter or rescheduling, please feel free to contact your CSS on 1800 773 851 between 9.00 AM –5.00 PM Monday– Friday.
Will I get access to the Reposit App?
Not at the moment. We are working on a new and exciting No Bill app, so stay tuned to this space and we will let you know when it is available!
How do I monitor my usage to check if my consumption is within the limit?
We will be sending you notifications via email to help you track your electricity consumption under your No Bill plan.
What should i do if i notice my No Bill system has an issue?
You should immediately contact Reposit support by calling 1800 773 851 or emailing support@repositpower.com
What happens after my 5 years No Bill term expires?
If you have used your No Bill system within the terms and conditions, Reposit may invite you to rejoin the program. We will be in touch before your No Bill term expires to discuss.